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Last Updated: August 31, 2025
At Garden Links (GLC) (referred to as “we”, “our”, or “us”), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order or contact us.
- Account Information: Username, password, and preferences if you create an account on our website.
- Transaction Information: Order history, invoices, payment confirmations.
- Technical Information: IP address, browser type, device type, operating system, cookies, and browsing behavior.
- Communications: Messages, inquiries, or feedback submitted via contact forms, email, WhatsApp, or live chat.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders (delivery, payment, invoicing).
- Provide customer support and respond to inquiries.
- Improve our website, products, and user experience.
- Send order updates, account notices, and promotional communications (if you opt-in).
- Comply with legal, regulatory, or tax obligations.
- Protect against fraud, unauthorized transactions, and security risks.
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with trusted third parties, including:
- Payment Gateways: To process secure transactions.
- Logistics & Delivery Partners: To deliver your products.
- Service Providers: Hosting, analytics, email, and IT support.
- Legal Authorities: If required to comply with law, regulations, or government requests.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart.
- Analyze website traffic and improve functionality.
- Personalize your browsing experience.
You can manage or disable cookies in your browser settings, but some features of our site may not function properly without them.
5. Data Security
We implement appropriate security measures to protect your data, including:
- SSL encryption for all online transactions.
- Restricted access to personal information.
- Regular monitoring for potential security vulnerabilities.
However, no online method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
- Complete transactions and provide services.
- Meet legal, accounting, and tax requirements.
- Resolve disputes and enforce agreements.
7. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including:
- Access to your personal information.
- Correction of inaccurate or incomplete data.
- Request for deletion (“right to be forgotten”).
- Withdrawal of consent for marketing communications.
To exercise your rights, please contact us at the details below.
8. Children’s Privacy
Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us for removal.
9. International Users
If you are accessing our website from outside Saudi Arabia, please note that your data may be transferred to, stored, and processed in Saudi Arabia or other jurisdictions where our servers or service providers are located.
10. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Garden Links (GLC) – شركة روابط الحدائق
📧 info@gardenlinks.com
